This Privacy Policy explains how Riverview Enterprises LLC, doing business as Quest Watersports ("Quest," "we," "us," or "our"), collects, uses, and protects information you provide through our website and online quote and winter services request system (the "Site"). It applies to information collected through the Site and in connection with the services we provide.
We begin collecting information as soon as you start the quote process — specifically, once you provide your name, phone number, and email address to proceed into building a quote. We collect and retain this information at that point, whether or not you go on to complete or submit the quote.
The information we collect typically includes:
Because we record this information when you begin a quote, we may retain your contact information even if you do not finish or submit the quote. We do not intentionally collect sensitive personal information through the Site, and we ask that you not submit any.
We do not use cookies, analytics, or tracking technologies on the Site.
We use the information you provide to:
We contact you as needed regarding services you have requested or purchased. We do not use your information for unrelated marketing without a lawful basis, and you may opt out of any non-essential communications as described in Section 7.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
We use trusted third-party service providers to operate our business — for example, to host our systems, generate and store quotes and records, process payments, and send communications. These providers process information on our behalf and only as needed to provide their services to us. We may also disclose information where required by law, to enforce our agreements, or to protect the rights, property, or safety of Quest, our customers, or others.
We store your information using established third-party business software and platforms, and we take reasonable measures to protect it from unauthorized access. Access to your information within our systems is limited to authorized staff. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Photographs we take to document the condition of your unit are stored in customer-specific locations, and access links are provided only to the associated customer. These photographs may be taken using staff members' personal devices in the course of their work.
We retain the information you provide, including your prior quotes and service history, in order to serve you in future seasons and to maintain our business and financial records. We do not routinely delete customer information. You may request deletion of your information as described in Section 7, subject to records we are required to retain by law or for legitimate business purposes.
You may:
To make any of these requests, contact us at (815) 433-2200 or contact@questwatersports.com.
Our services are offered only to adults. We do not offer contracted services to customers under the age of 18, and the Site is not directed to and should not be used by minors. We do not knowingly collect information from anyone under 18 through the Site.
We may update this Privacy Policy from time to time. The version and date above indicate the current policy. Changes are effective when posted to the Site.
Questions about this Privacy Policy may be directed to Quest Watersports at (815) 433-2200 or contact@questwatersports.com.
